Essay about Advocacy for Diverse Clientele - 1069 Words

Advocacy for Diverse ClienteleName Capella University Advocacy for Diverse ClienteleOne of the populations that has a lot of culturally diverse individuals is the military and veterans. In veterans there is a lot of cultural diversity with individuals ranging in backgrounds from all over including African-American, Asian-American, Hispanic-American, and Caucasian-Americans. Veterans suffer from a wide range of mental illnesses including depression, PTSD, anxiety, suicide, and substance abuse. PTSD is one of the most common mental health problems that veterans face after returning from war. According to Loo (1994), individuals that are ethnic minority veterans tend to have higher rates of PTSD than white veteran counterparts. PTSD can†¦show more content†¦In using on method structured interviews of influential people in the public and private sectors are conducted (Blair, 2007). In this method the interviews are head with policy makers which allows insight to where the poli cy makers are at on the issue, assessment of political outcome, and assessing how well advocacy messages have done (Blair, 2007). This method allows for advocacy by providing a look at what policy makers are thinking, where their votes might light, and how well the previous methods of advocacy have worked. It allows advocates to see where changes can be made and why the might need to be made. National Public Polices According to Government Affairs: Current Issues (2014), legislation was passed in 2006 which allowed for qualified mental health counselors to work as mental health clinicians in order to take jobs in the VA and help veterans with the issues they deal with. The main advocate for the inclusion of qualified counselors came from the National Board for Certified Counselors that advocated for years and directly influenced the 2006 legislation (â€Å"Mental Health Matters† in advocacy, 2004). This allows counselors that are trained to deal with issues of mental health such as PTSD to get jobs and help veterans with their mental health. The passing of this legislation allowed counselors that were qualified and licensed to gain employment with the VA and thus having access to theShow MoreRelatedAdvocacy for Diverse Clientele Essay1091 Words   |  5 Pagesï » ¿Running Head: ADVOCACY Advocacy for Diverse Clientele Capella University Dealing with the everyday hustle and bustle that life throws at them. African-American women continue to rise above and stand out while doing so. They have been labeled as different, from their parenting style down to their style of dress. These women have also been ridiculed, labeled in a negative manner, and even mistreated. For example, they have earned lower wages than African-American males and whitesRead MoreInterview Paper : Comparative Interview Essay1699 Words   |  7 Pagesidentity, approach to therapy orientation, work setting as well as discussing unique experiences they have encountered. The interview experience was very insightful in understanding the work environment for counselors across the board is very diverse. Moreover, it was a great incredulity to my ignorance of the daily duties of a counselor on a daily basis. I had the privilege to interview two very distinct therapists with different licensure and outlook in their field. Licenses The first intervieweeRead MoreShould Prostitution Be Legalized?958 Words   |  4 Pagesbecause it mixes with other themes such as feminism, violence against women, racism, poverty, gender, women’s inequality, trafficking of women, employment, and many more (Armstrong, 1990). Essentially, the topic of prostitution is so extensive and diverse that even until this day, the issue has caused uproar of concerns in all realms of society, in all nations. Yet, if a focus had to be drawn on this examination with prostitution in Canada, the issue of violence against women and sex as legitimateRead MoreInterview : Comparative Interview Paper Essay1700 Words   |  7 Pagesidentity, approach to therapy orientation, work setting as well as discussing unique experiences they have encountered. The interview experience was very insightful in understanding the work environment for counselors across the board is very diverse. Moreover, it was a great incredulity to my ignorance of the da ily duties of a counselor on a daily basis. I was given the privilege to interview two very distinct therapists with different licensure and outlook in their field. Licenses The firstRead MoreSuperstar Athletic Marketing Strategy1307 Words   |  6 PagesCompany Image Superstar Athletics will be a revolutionary, individualized wellness program for youth to promote proper biomechanics and strength training to reduce the amount of injuries seen in the 8-18 year old school athlete population. Our diverse, multidisciplinary staff comprised of occupational therapists and physical therapists are uniquely qualified with certifications in pediatrics, hand therapy, and CSCS with extensive knowledge of biomechanical functioning and application in the sportsRead MoreMental Health Counseling: Integrating Consultation and Social Advocacy1997 Words   |  8 PagesAbstract With the meshing of consultation and advocacy, mental health counselors can both assist in dealing with the issues that their clients face personally, but also help to make better the world around them. In order to respond to the thesis questions presented in this paper, we must first define consultation and social justice advocacy within the counseling context. Typically, consultation means a general meeting or conference between parties. In the counseling context however, we canRead MoreInfluences For Choosing Social Work As A Career986 Words   |  4 Pagesunderlined in this profession have especially enriched my journey to becoming an advocate. In addition to this newfound peace, social work also spoke to my knowledge as a member of many vulnerable populations and expanded my ability to work with a diverse clientele. From the psychosocial and field placement components of this major, I discovered my deep rooted ambition to empower the mental health community in the same manner that social work has empowered me. Understanding of Social Work Profession ResponsibilitiesRead MoreThe Responsibility Of Advocate For Social Workers And Counselors Essay2016 Words   |  9 Pageswith the power of speech and expression, on matters that hold delicate significance to the client. Activism for the susceptible comprises of the fortification and conservancy of their human rights. Social workers and counselors play a vital role in advocacy in the local, state and federal government and should deed as a voice not solely for their patrons but for society as a whole. Counselors and social workers are an instrument that individuals do and ought to use in attempt to advocate for their rightsRead MoreOverview of Education in Health Care1171 Words   |  5 Pagesconsumers demanding more knowledge and skills for self-care †¢ demographic trends influencing type and amount of health care needed †¢ recognition of lifestyle related diseases which are largely preventable †¢ health literacy increasingly required †¢ advocacy for self-help groups Purpose, Benefits, and Goals of Patient, Staff and Student Education Purpose: to increase the competence and confidence of patients to manage their own self-care and of staff and students to deliver high-quality care Read MoreBuilding an Ethical Organization Part 22236 Words   |  9 Pagesyour stakeholders will provide their input and help shape these statements. †¢ Write a 1050 to 1400 word paper in APA format containing the following elements: Description of organization. What services does the organization provide? Who is the clientele? Is it a for-profit or non-profit organization? Mission statement: What is organization’s mission statement? How will the mission statement support the ethical system? What message does the mission statement send to the community? Values

Chaucers Canterbury Tales - Anti-Feminist Beliefs in...

Anti-Feminist Beliefs in The Millers Tale and The Wife of Baths Tale The Millers Tale and The Wife of Baths Tale feature two characters that, though they may appear to be different, are actually very similar. They both seem to confirm the anti-feminine beliefs that existed at the time Chaucer wrote his Canterbury Tales. However, they go about it in different ways. Alison, the woman in The Millers Tale, tries to hide the fact that she has a passion for men other than her husband, and keep her position as an upstanding citizen intact. The Wife of Bath, meanwhile, has no qualms about displaying herself as she really is. She is not ashamed of the fact she has married five times, and is about to marry again. She hides nothing.†¦show more content†¦Her husband John, though, seems to be able to see through this ruse, as the lines Jalous he was, and heeld hire narwe in cage, For she was wilde and yong, and he was old, And deemed himself been like a cokewold, (Miller 103) suggest. It turns out John has good reason to be jealous, since, as soon as he l eaves, Alison begins having an affair with Nicholas. Yet, even in an affair, Alison initially tries to keep her wholesome image intact [And she sprong as a colt dooth in a trave, And with hir heed she wried fast away; She saide, I wol nat kisse thee, by my fay. Why, lat be, quod she, lat be, Nicholas! Or I wol crye Out, harrow, and allas! Do way youre handes, for your curteisye!(Miller 105)]. Eventually, though, she does crumble, and tells Nicholas that she will secretly meet with him. For her part, though, Alison cheats on John with only one man. When Absolon, who is extremely smitten with her, comes to call, Alison not only brushes him off, she treats him badly: She loveth so this hende Nicholas That Absolon may blow his bukkes horn; He ne hadde for his labour but a scorn. And thus she maketh Absolon hir ape, And al his ernest turneth til a jape. (Miller 107) Through this, Alison also shows the reader that she is not all she appears. She couldnt just ignore the poor guy; she had to make him look like a fool. Of course, it is at the end of The Millers Tale

Indigenous Australian Aboriginals and the Colony of Britain.

Indigenous Australians are believed to have arrived onto Australian mainlands across the sea of from Maritime, Southeast Asia 40,000 –70,000 years ago. In 1606 was the first known landing within Australia by Europeans by a Dutch navigator named Willem Janszoon. During the 17th century other Dutch navigators explored the western and southern coasts of Australia, numerous European explorers followed, however, in 1770 Lieutenant James Cook explored the East Coast of Australia representing Britain returning with accounts favouring colonisation at Botany Bay, New South Wales. Seventeen years after Cook’s touchdown on the east coast of Australia, the British government decided to establish a colony at Botany Bay. Indigenous language contained a lot of spiritual words and beliefs, the ‘dreamtime’ or ‘dreaming’ is their connection to the land and Earth. (Jens Korff, 2014) Students Kiarra and Karri Moseley and Luke Bidner- â€Å"My culture is my identity. Dreamtime stories tell the life of my people. Growing older. Hearing stories of my ancestors living off the land Becoming one with the creatures Even though I havent met them I feel this unbreakable connection Through the stories I have heard. The stories that have been passed down through generations. These stories are living through us. Without our culture we have no identity And without our identity We have nothing.† (Jens Korff, 2014) The dreaming creates the structures of society, the rules for social behaviour and theShow MoreRelatedNotes: European Settlement of Australia Commenced in 1788. Prior to This, Indigenous Australians Inhabited the Continent and Had Unwritten Legal Codes1085 Words   |  5 Pages1788. Prior to this, Indigenous Australians inhabited the continent and had unwritten legal codes Terra Nullius: Terra Nullius: A Latin term which translates as Empty Land or Nobody s Land . Captain Cook declared Australia to be Terra Nullius when he sailed into Botany Bay on April 28th 1770, so that he could claim Australia for Britain. This proclamation ignored the fact that hundreds of different groups of Indigenous people occupied the land. The indigenous people did not haveRead MoreThe Effects Of The Changing Government Policies Towards Aboriginal People Over Time1088 Words   |  5 PagesDiscuss the effects of the changing government policies towards aboriginal people over time: What was the protection policy in relation to Aboriginal people? How did it effect Aboriginal Australians? Give examples Significance This document made Victoria the first Colony to enact a comprehensive scheme to regulate the lives of Aboriginal people. The Act giving powers to the Board for the Protection of Aborigines which subsequently developed into an significant level of control of people s livesRead MoreWhat Impact Did The British Have On Aboriginal Australians?1921 Words   |  8 Pageshave on Aboriginal Australians? In the corner of the present Australian flag resides a miniature Union Jack. Millions of these flags fly throughout Australia, providing the Aboriginal people with a constant reminder of the British presence in Australia. By 1788, Britain appeared to be an imperializing superpower; they had control of India and many places in Africa and had just lost the colonies in America. In 1788, Captain James Cook arrived on the east coast of Australia and just like Britain had doneRead MoreThe Colonisation Of Australia By Jordan T. Sharp2179 Words   |  9 Pagesand family structures and also culture itself is passed down from the indigenous people to the colonisers. (Colonisation and Racism, 2000.) Pre-invasion in Australia, the aboriginal people had their own way of life, they had been living in Australia â€Å"Terra Nullis† for about 50,000 to 120,000 years. They were commonly hunters and gatherers who adapted to their surrounding environment. There were around about 300,000 Aboriginal people living in Australia when the British arrived in 1788. (The SocialRead MoreAustrali The Smallest Continent Between The Indian And Pacific Ocean And Is A Nation Of Many Contrasts1376 Words   |  6 Pagescapital is Canberra. Despite the fact that Canberra is the capital, other cities like Sydney, which is the largest city in the country, have more influence both locally and internationally. â€Å"Australia was once a British colony and after its discovery in 1788 people from Great Britain settled there. In the past decades, people from all over the world have come to Australia. Today it is a multicultural society and the continent is also one of the richest countries in the world. It produces wool and meatRead MoreAnalysis Of Kath Walker s We Are Going 1328 Words   |  6 Pagesand racial discrimination. With the publication `We Are Going in 1964, Kath Walker (1920-1993) became the first Australian aboriginal poet to publish a book of verse. This brought her an immediate success and international popularity. In this collection of 30 poems, she goes from staging a protest against the foreign oppressors to beautifully describe the delicacies of the aboriginal cultures to fight for the human rights to envision a harmonious future. In order to put these poems in proper perspectiveRead More Australian Government Policy Essay3747 Words   |  15 PagesAustralian Government Policy The first English settlement in Australia was established in 1788. Before this the Aborigines lived in the land in harmony. However, after the English arrived, the two different cultures were in close contact and had to determine how to coexist. White Europeans did not respect the Aborigines’ right to the land and it’s resources. With brutal force, they took control of the land and claimed it as their own. Australians then developed their own policies on how to dealRead MoreHit A Six With Australia s National Identity1465 Words   |  6 Pagesculture†, and subsequently represents an influential part of Australian culture. However, the modernity discourse undermines the degree to which Australian identity is taking into account British Legacy.Today the Australian culture is comprised of a differing scope of encounters, nationalities and cultures, subsequently confounding the idea that Australian identity is based on British heritage. The verbose accentuation set o n Australia’s indigenous origin, colonial past and multicultural present, consequentlyRead MoreIndigenous Studies2750 Words   |  11 Pagesï » ¿ Indigenous Studies Topic: The colonisation of Australia was based on the legal fiction of terra nullius. Compare and contrast the consequences of terra nullius on the experience of Australian Indigenous people, with indigenous peoples’ experiences of colonisation in Canada. Word count: 2,014 Making cultural or political comparisons between Canada and Australia is not a new phenomenon. Both are now independent former colonies of Great Britain, who have inherently adopted many of itsRead MoreRacism In Australia - The Rise and Fall of the White Australia Policy1308 Words   |  6 Pageslive here for many different reasons.. They have all called themselves Australians and had accepted Australia as their new home. Although the perspective of accepting a different race/culture has changed, racism still exists in Australia. Australia’s indigenous people were the first victims of racism in this country. For about 50,000 years before the settlement of the British, Australia was occupied exclusively by Aboriginal and Torres Strait Islander people. After the settlement of the British

Personal Narrative My Best Friend - 977 Words

â€Å"We do the same thing every day, let’s do something different for once.† my best friend Meldisa said. I thought to myself, â€Å"What could we possibly do? We’re only ten years old.† Ever since we were two years old we would spend time together literally every day, and we always had something to do except this one day. We sat outside in our usual spot. It was this area in our neighborhood that was surrounded by three trees, three huge rocks, and a white fence. We sat there on the freshly cut green grass. The sun was beating down on us it was blazing that summer afternoon. We felt as if our skin was on fire. Sweat poured down our forehead and back. Even the breeze was warm. None of that kept us from spending our day outside. Meldisa and I†¦show more content†¦I brought that to her attention, but if seemed as if she didn’t care. She was the type of person that didn’t care about anything else except having a good time. Meldisa was indecisive about what she wanted to do. It wasn’t all that serious but she made it seem like it was a life or death decision. We finally came to an agreement; we were going to knock on our neighbor’s window and run away. The reason we were so focused on doing something to the window was because we had access to it and no one would see it â€Å"Okay so this is the plan, I’ll make sure no one’s around and you go knock on the window then we’ll jump into the bushes.† Meldisa wanted me to knock on the window. So that’s exactly what I did. I was too young and clueless to argue with her and make her do the knocking part. Our neighbor peeped out her window and started to look around. The two of us laughed uncontrollably to the point that tears were running down our cheeks. â€Å"This is actually fun let’s keep doing it!† I said. This went on for days and days. It never occurred to me we were most likely bothering the lady whose window we were knocking on. But we never got caught; which was the best part! I was worried for no reason. One afternoon Meldisa and I met up at our usual spot, and she asked if I wanted to prank our neighbor. I hesitated to answer. I had this bad feeling so I responded with â€Å"I don’t know I’m not feeling it today.† But of course sheShow MoreRelatedPersonal Narrative : My Best Friend1210 Words   |  5 PagesSunday, my friends and I were eating a meal of thick stew and crusty bread and drinking a pitcher of hot, spiced, and very watered-down wine. We’d chosen my room because it was the biggest and therefore had the most space for practicing weaponry, our afternoon plan. My friends ate and made small talk. We saw each other most days so sometimes it seemed like we ran out of real things to talk about. I was somewhat lost in my thoughts, about us and about our futures. Koilin was my best friend. He wasRead MorePersonal Narrative : My Best Friend1052 Words   |  5 PagesI Threw my books on the bed and approached the jacket slowly, as if it were Andrew Garfield who would become my best friend. I couldn t look away, I wanted to scream. The jacket would be my new best friend. The leather black and silver studs, the belts, and best of all being popular. This jacket is no ordinary jacket, this is my jacket. I heard steps coming up stairs, my mom stopped by and asked if I like it. I yelled yes with excitement and joy. She left, I stared at the jacket like whenRead MorePersonal Narrative : My Best Friend1080 Words   |  5 Pageswent downstairs to get my older brother so we could finish the vlog, but Caleb laid on the couch unresponsive. As I called his name while walking down the stairs, I realized something was wrong. â€Å"Caleb† I yelled tears pouring out of my eyes as I found him, not breathing. He was dead. My best friend, my brother, the only person who made me really happy, was gone forever. I couldn t imagine what I was going to do without him. I loved him more than anyone in my life he was my hero. It s octoberRead MorePersonal Narrative : My Best Friend757 Words   |  4 PagesI’m Wendy. And no, I look nothing like the perfect happy smiling girl that you all associate with the restaurant. I am 5’6’’ and 13 years old. I have wavy, short, caramel hair and brown eyes, with a light spattering of freckles. My favorite colors are blue and gray, but yellow is such a pretty sunny color... it just doesn t look good on me. I go to North-West Independence Middle School. In case you were wondering, that is in middle of nowhere Nebraska. It is like a scene from an old movie, no colorRead MorePersonal Narrative : My Best Friend940 Words   |  4 Pages Looking back, I remind myself that friends are temporary, but memories are forever. This was going to be our last night together, Cesli and I. Cesli Crum was my best friend that I met in third grade. That year came and went, and though in fourth grade Cesli was held back, we still vowed to always be best friends. Then, that winter of two thousand fourteen, her family decided to move away. I felt devastated, so my mom agreed to have Cesli over one evening right before she left. Thus that is whatRead MorePersonal Narrative : My Best Friend1369 Words   |  6 Pagesreason my palms were sweaty and I had butterflies doing loopty-loops in my stomach. I was on my way to visit Julia, one of my best friends at the time. The whole way there, in bumper to bumper traffic, I reflected on all of my memories with her, including playing on a fallen, rotten tree and pretending that it was milk chocolate shop. As little girls, we would dress up in glittery, razzled costumes and sing our hearts out, which continued well into our teen years when she drove me to school my freshmanRead MorePersonal Narrative : My Best Friend1034 Words   |  5 Pagesbeen my best friend since I was deported to this horrid tent city. My spouse and daughter died in the floods of Grimsdon. Every thought of them, cripples me with grief instantly, my heart and soul ached for my precious daughter and partner bring me to tears. Thankfully, I met . Ella, who, whilst she could never replace my biological Family, I feel she is now like a much-loved sister to me. She is the only light when there is so much darkness, surrounding us. Suddenly, out of the corner of my eyeRead MorePersonal Narrative : My Best Friend1033 Words   |  5 Pageshim cuddling into his side shaking from the cold. We d been outside for over an hour, in barely any clothes. My face edged with tear streaks and bags under my eyes. I had mascara smudged across my right cheek and my makeup was running. At one point, I turned over and glanced up at him. I studied his face and thought to myself. This was my best friend. We used to hang out after school at my house and watch movies until late. How had things changed so suddenly? I thought of all the good mom ents we dRead MorePersonal Narrative : My Best Friend1327 Words   |  6 Pagesabout it.   She was my absolute best friend and I could not imagine living 1,300 miles away.    Growing up, we were resentful of each other.   We used words and actions to get our point across.   Not only did we slap each other, but also kicked and punched.   I cried even if it didn’t hurt, that was me being a baby.   My dad would scoop me in his arms and at the same time, discipline my sister.   It was satisfying if you had asked my 8 year old self.    Later on, Madison turned into my soul mate, as I beganRead MorePersonal Narrative : My Best Friend1192 Words   |  5 PagesWe have been best friends since elementary school and gone through a lot together, but we backed each other when it meant the most. While I waited for my flight at Regan International, I called Elizabeth and invited her to my place for a late dinner. I missed her and looked forward to spend time with her. *** As 8 o’clock grew near, my excitement to spend a girl s-night-in with Liz increased. So much has developed since we last chat. Therefore, when I heard the knock on my front door, I

Effectiveness of Prisons Free Essays

As early as 1974, criminal rehabilitation programs were already considered ineffective as far as reducing recidivism (or the act of a released convict to return to crime) is concerned. This belief was brought about by the fact that majority of the studies which were conducted for the purpose of evaluating the efficacy of various rehabilitation programs showed almost no positive or meager positive results. In an article entitled â€Å"What Works—Questions and Answers About Prison Reform,† Robert Martinson, a sociologist, cited statistics which proved that many of the rehabilitation programs being implemented in the country’s prisons failed to show encouraging results. We will write a custom essay sample on Effectiveness of Prisons or any similar topic only for you Order Now He, however, registered some reservations, citing the poor methodology being employed in such studies at the time. According to him, it was also possible that because â€Å"our research [was] so bad,† the correct results of the studies were just not properly indicated. This perception somehow changed during the 1980s with the advent of â€Å"meta-analysis† – a new statistical technique which utilized larger sample sizes than those used by previous studies. This technique did manage to show that â€Å"vocational, educational, behavior modification and other programs† indeed had modest results which ranged from 10 – 15 percent reduction in recidivism (Himelson, 2008). Religious Rehabilitation Programs At almost the same time that criminal rehabilitation programs were losing their credibility, the Humaita Prison in Brazil was being turned into a religious community. The practice caught the attention of Byron Johnson who was then the director of the University of Pennsylvania’s Center for Research and Urban Civil Society because it gained international recognition. He found out that the day-to-day operations of the Humaita Prison were turned over to religious volunteers who â€Å"saturated the prison environment with religious programming and instruction.† In addition, family visits and spiritual mentoring were promoted. These innovative practices, Johnson learned, resulted to a recidivism rate of 16 percent after three years. This was much lower when compared to the recidivism rate of 36 percent which was registered by a different prison which offered vocational training to its inmates (Himelson, 2008). How to cite Effectiveness of Prisons, Papers

Credit Risk Management A Review of the Management

Question: Discuss about the Credit Risk Management for A Review of the Management? Answer: Problems and risks do not come with prior announcement. At times, a joyous event can turn violent or lead to a stampede (A review of the management of crowd safety at outdoor street/special events 2010). Thus, it is important that the management takes necessary measures to handle the crowd. Many organizations do not give attention to the risk management techniques and keep risks management as a secondary topic in the organization (HKIB) 2012). The tragedy of the love parade at Berlin is one of the biggest examples showing that risks management should not be taken casually by any organization. When many revelers gathered for the 1989 love parade at Berlin to celebrate love, a huge stampede occurred at the ground that took the lives of many people. Many critics blamed the police and the management authorities for not taking necessary measures to control the crowd. The write-up will focus on the problems that were identified in the love parade which led to the mismanagement of the crowd , the evaluation of the problems and the justification of the problems. It is expected that the write-up will help in highlighting the issue of risk management in any set-up or in any organization. Background to the issue The original idea of love parade that started in Berlin is extended over the weekends. The visitors used to come to the parade, engage in clubbing, could stay for the weekends, eat, drink, dance and make merry (Diehl et al. 2010). The love parade that took place in Duisburg was a not similar to the original idea of love parade. The love parade of Duisburg took place in a well-fenced area where the visitors could reach through train station. Due to the fences, there were not enough places for the revelers to enjoy themselves (Diehl et al. 2010). In addition to this, the visitors were allowed to consume alcohol and dance. In a place where dancing is allowed, the management should have given enough spaces for the people. As the crowd got less space to celebrate, it affected the procession as well as the celebrations (Diehl et al. 2010). Moreover, there was only one opening that led to a tunnel from where the people could escape which was too small for 1 million people. It was even repor ted that when some of the people wanted to escape form an embankment, the police sent them through the route of the tunnel. The event highlights the mismanagement on the part of the police that led to the tragedy of the joyous love parade. The people who died in that tunnel are paid homage every year on the day of the parade. The government was hugely blamed for the tragedy of the love parade. Issues or problems Identification A huge crowd had gathered in the love parade that was held in Berlin in the year 1989. Firstly, the problem that was identified in the event was that the police kept only one entrance from where the crowd could enter or exit. Thus, the problem occurred when the revelers had only one entrance or exit to go out (Aven 2012). As the people panicked about the situation, they started running frantically for their lives and started huddling near the point of exit and near. Thus, the extreme confusion occurred, as everybody wanted to go from one single point. The stampede took place when the crowd was unable to exit out from a single tunnel and they tried to escape for life with the help of that single tunnel. Figure 1: the single tunnel that was open for the people to exit as well as entry (Source: BBC News 2014) The second problem that occurred is the panic that was created in the mind of the crowd. Everybody thought that they will die in the stampede and they wanted to escape. As they were panicking, they lost their cool and the stampede occurred (Barger 2014). Police could have tried to help the crowd to stop panicking, but could not do so. The main reason behind the panicking of the crowd was the presence of single outlet. Hence, they all wanted to go out but were unable to do so (Scordis et al. 2014). The third problem that was identified in the procession was the lack of police attention to the problems. The government was more interested in the publicity of the event rather than the safety of the people who took part in the celebration (Quinn 2013). The government was even tight-lipped about the happenings of the event as they did not want to tarnish the importance of the festival as well as the name that the festival has got in the different parts of the world. According toBild, a mass-circulation tabloid, to publication some positive headline, the government has remained tight-lipped about the happening of the events and the root cause behind the mismanagement that took place in the Berlin love parade (Diehl et al. 2010). Figure 2: mark of a victim of the stampede (Source: BBC News, 2014) Evaluation The three main problems that have been identified in the Berlin love parade were the panic among the crowd, a single tunnel that was kept open for the people of the parade and the mismanagement of the police to handle the crowd (Chapman, Ward and Chapman 2012). However, such a huge stampede could have been avoided if prior caution had been taken by the police The police should have first assessed the risks associated with the event. When the parade is already a success, the police should have kept two-entry points and two exit points for the people (Christoffersen 2012). A parade which celebrates love and homosexuality must have attracted a huge crowd and hence, prior assessment of the risks should have been done by the police. There was a lack of communication between the police and the crowd. Once the crowd panicked about the situation, it was the duty of the police to control the crowd and pacify the crowd that necessary measures will be taken by the police so that the mass could exit peacefully from the parade ground (Reic 2012). The lack of coordination among the police force resulted in the failure of the police which in turn resulted in the mismanagement of the crowd (Orchard and Orchard 2012). Had enough training been provided to the staffs of the police department, they would have been able to handle the crowd in a better manner. Justification There was only one point that was kept open for the revelers to get in or to go out to maintain the crowd. The police department thought that once only one door will be kept open, it would be easier for the management to maintain the crowd (Fruin 1993). The police never imagined that the tragedy would occur in a place where people were enjoying the love parade. There was a lack of tool that would have helped the police to communicate with the crowd. The absence of proper microphones using which the police could communicate with the crowd was lacking on part of the police (Gaudenzi and Borghesi 2012). The panic among the crowd went out of hand to such a serious level that they could not be managed by simple communication. Hence, after the crowd panicked, the police had nothing to do on the part of communication (Managing crowds safely: A guide for organizers at events and venues 2000). Finally, the police was blamed for being unable to manage the crowd or take proper actions when the crowd went out of hand (Girling 2013). The love parade of Berlin was a huge event that caught the attention of the media. There was a huge footfall of visitors celebrating the love parade. The government was proud that the event of love parade had brought Berlin on the global map. The government was proud that the event of love parade had brought Berlin on the global map. However, never thought that the situation would get serious and the love parade would become a place of death. Thus, the government was concentrating on the celebrations (Hussain 2013). Conclusion The tragic event of the love parade of Berlin is a revelation for many organizations and the event management organizations to implement various techniques for the risk management process. The crowd got stuck because the management authorities kept one single opening for the entry and the exit of the crowd. The management has taken the steps of keeping one opening for the crowd thinking that it will be easier for the staffs to manage the people. However, the single opening became the biggest problem as the crowd panicked when they saw that there is less space to exit out of the place. As a result, the crowd panicked and the police also failed to handle the crowd. The main reason that the police failed to handle the crowd was the lack of assessment of the risk that could have happened in the event. Had the police had taken prior measures to handle the crowd, the tragic event would not have occurred or could have been handled in better way. References (HKIB), H. (2012).Credit Risk Management. Hoboken: John Wiley Sons. A review of the management of crowd safety at outdoor street/special events. (2010). 1st ed. [ebook] Buckinghamshire New University. Available at: https://www.cheese-rolling.co.uk/health_and_safety/2009_hse_review_on_safety_at_outdoor_events_rr790.pdf [Accessed 10 Mar. 2016]. Aven, T. (2012). Foundational Issues in Risk Assessment and Risk Management.Risk Analysis, 32(10), pp.1647-1656. Barger, D. (2014). Risk management revisited.Nursing Management (Springhouse), 45(5), pp.26-28. BBC News. (2014).Love Parade deaths: 10 charged over crush at festival - BBC News. [online] Available at: https://www.bbc.com/news/world-europe-26152045 [Accessed 10 Mar. 2016]. Chapman, C., Ward, S. and Chapman, C. (2012).How to manage project opportunity and risk. Chichester, West Sussex: Wiley. Christoffersen, P. (2012).Elements of financial risk management. Amsterdam: Academic Press. Diehl, J., Gathmann, F., Hans, B. and Jttner, J. (2010).The World from Berlin: Love Parade Stampede 'Was a Tragedy Waiting to Happen' - SPIEGEL ONLINE. [online] SPIEGEL ONLINE. Available at: https://www.spiegel.de/international/germany/the-world-from-berlin-love-parade-stampede-was-a-tragedy-waiting-to-happen-a-708474.html [Accessed 10 Mar. 2016]. Fruin, J. (1993).THE CAUSES AND PREVENTION OF CROWD DISASTERS. 1st ed. [ebook] Available at: https://www.crowdsafe.com/fruincauses.pdf [Accessed 10 Mar. 2016]. Gaudenzi, B. and Borghesi, A. (2012).Risk management. Milan: Springer. Girling, P. (2013).Operational risk management. Hoboken: Wiley. Hopkin, P. (2012).Fundamentals of risk management. London: Kogan Page. Hussain, O. (2013).Risk assessment and management in the networked economy. Heidelberg: Springer. Managing crowds safely A guide for organisers at events and venues. (2000). 1st ed. [ebook] Available at: https://www.hse.gov.uk/pubns/priced/hsg154.pdf [Accessed 10 Mar. 2016]. Orchard, J. and Orchard, J. (2012). Risk management considerations for ultra-endurance events and solo attempts.Journal of Science and Medicine in Sport, 15, p.S155. Quinn, B. (2013).Key concepts in event management. London: SAGE. Reic, I. (2012). Events Management.Tourism Management, 33(5), pp.1289-1290. Scordis, N., Suzawa, Y., Zwick, A. and Ruckner, L. (2014). Principles for Sustainable Insurance: Risk Management and Value.Risk Management and Insurance Review, 17(2), pp.265-276.

Business Value Samsung and Apple Inc

Question: Disucss about the Business Value for Samsung and Apple Inc. Answer: Introduction: Apple Inc is a multinational technology company, headquartered in US. This company designs, produces and sells electronic consumer products worldwide. Despite generating highest revenue among the software companies, Apple Inc has faced several social issues in business operation. China is an emerging market in Asian zone. Apple faced social issues in China for different reasons. Despite including labour and human rights and empowerment of workers in the CSR values, Apple faced problem from the labor union. It has been found that the company has violated 86 labor rights including unsatisfactory labor conditions, environmental pollution. In addition to this, labours were paid less by apple (Lee, 2014). Samsung is a company belonging to the same industry. Starting business from Korea, the company has become a leading company in the electronics industry. Strong business and corporate level strategy, product innovation are the success factors for the growth of the company. Samsung has put continuous effort to maintain social responsibilities and given priority to the stakeholders value. Apple and Samsung, both dominate the smart phone industry in present decades. The industry is oligopoly in nature. There are few companies in this industry globally, who hold large amount of market share. Some of them are market leaders and some of them are followers in nature. As described by Wiggers (2016), this industry is turning to become duopoly from oligopoly as Samsung and Apple together enjoys lions share in this industry. During second fiscal quarter, Apple made 38% profit margin in smart phone and Samsung made 30% profit margin. Other competitors in the market are Microsoft, HTC, Lenovo and Blackberry. Differences in approaches and explanations for differences The corporate social responsibility report of Apple Inc published in 2016 states that Apple Inc tries to give respect and value to everyone associated with the supply chain management. This company works hard to make the work place better. Yearly review is done to make sure this progress. However, the Apple Inc has experienced several challenges in business process regarding health and safety violation in the work place, violation of human rights, uncontrolled working hours, and age discrimination during recruitment. Lee (2014) stated that during 2014, Apple Inc faced issues regarding labour and environment in China. The company was accused of violating labour right organization in China, China labour Watch. This was not direct fault of Apple Inc. Auditor group of Apple found that a manufacturing firm Foxconn, which had contract with Apple, was violating the labour policy of China. Moreover, Apple is also accused with industrial pollution in this country. China Labour Watch also found that three factories of Pegatron, which manufactures equipments of Apple computers and iPhones, use child labour under 18 (Myers, 2013). Those child labours perform same task as adults. Child labours are exploited in terms of low wage, non-payment of wage or not receiving payment on time. These issues violate child rights and hence, have impact on business. Exploitation of labour reduces wage cost and increases revenue (Cornelissen, 2014). However, in order to hold market share, price of electronics goods manufactured by Apple has been reduced after 2014. In order to address those challenges, Apple Inc does an audit, which is supported by third party expert. As stated by Duhigg Barboza (2012) the steps undertaken to mitigate those issues are review of payroll documents of workers, physical assessment of health and safety conditions at workplace, inspection of environmental condition inside and outside the manufacturing factories. Apple has adopted new CSR policy in the form of green energy in business, to regain its brand value in Chinese market. On the other hand Samsung maintains high ethical standards and commitment in business and lawful activities. Samsung has a compliance management system for system review and eliminating unlawful activities. This system addresses issues on human rights, health and safety at workplace and environment (Torelli, Monga Kaikati, 2012). Samsung has a helpdesk within Compliance management system, where an employee can ask anything regarding work and relevant laws and regulation. As employees can directly let the management know about their issues, Samsung Company can immediately take decision on how to address those issues. Reasons of the differences The case study of Samsung has been taken for Australia and that of Apple Inc is China. South Korea is the country origin of Samsung and America is the country origin of Apple. While operating in different countries, both the companies have to face challenges regarding business culture, social norms, business laws and regulations. Any difference in the culture of home and foreign countries creates problem in business operation as highlighted in this case study. There are differences in cultural and social norms. As stated by Sullivan Goh (2016), number of middle income group population are more in China compared to rich and poor income group. Diversity in the income group is seen in China rather than Australia. Social mobility of resources is high in Australia. Moreover, social norms are rigid in China than Australia. Social mobility is restricted in China, which are reflected in the business organisations. It can be inferred that doing business in Australia is easier in comparison t o China. As discussed by Epstein Buhovac (2014), a foreign firm has to face challenges in China in the form of administrative and bureaucracy, communication gap, human resource management and business culture. Language becomes a barrier for effective communication in business organisation in China. It is a probable cause of human resource management problem faced by Apple Inc in this country. China is a prospective market for business. Wage rate has been increased by China government to make the labour market competitive. Therefore, low wage provision in the manufacturing unit and longer working hour violate the labour laws and regulations. Internal communication culture is relatively clear in the Australian business environment. Therefore, managers of Samsung can communicate effectively with their employees to resolve any conflicts in the company. Samsung has been able to align its business model in Australia same as it apply in South Korea. Moreover, business model followed by Apple in China is not compatible with the business environment of the country. Business culture and the way of business communication in China and America are different. This is the reason that Apple Inc faces challenges in China. Samsung has not faced human resource problem in Australia as the business culture has suited with the socio-cultural environment of that country. Social accounting approach of both companies The social accounting approach by Zadek talks about the fact that a corporate organization needs keep a check on the social issue of the society that they are working (Zadek, Evans Pruzan, 2013). According to Zadek et al. (1997), an organisation needs to consider eight social accounting principles such as inclusivity, comparability, completeness, evolution, management policies and systems, disclosure, external verification and continuous improvement. A third party organisation has been engaged to monitor childrens progress. Approach of Apple Corporate governance policy of Apple is aggressive. The manufacturing companies associated with Apple engage workers for more than standard hour of works with less payment. Therefore, labour policy of Apple has been criticised for several times. Hence, Apple Inc. has mentioned in the CSR report that the company has taken steps to bring fair employment and safe working conditions in the supply chain. The labour and human right section of the CSR report highlights that the company takes important steps to stop child labour in the organisation (Cornelissen, 2014). This organisation compels the manufacturer and suppliers to return the children at home and to pay for their education. The third party organisation physically evaluates health and safety conditions inside and outside of the organisation. The third party auditor reviews the corrective action plan after every 120 days (apple.com, 2016). Approach of Samsung Inclusiveness is reported in both the companies as corporate social responsibilities. Samsung has reported that integrity management, talent development, workplace environment are core value of their business. The society section of the CSR report includes a comprehensive business environment, which links suppliers, distribution network and customers (samsung.com, 2015). Samsung management reviews the long term cooperative relationship with stakeholders. This company evaluates the opinion of stakeholders through stakeholders forum, survey and onsite visit (Torelli, Monga Kaikati, 2012). The company uses different communication channels for different stakeholders. Communication channel for the suppliers are supplier dialogue fair and informal meeting with them. Communication channel with media is Media day. Samsung gives value to their employees and their problems. There is a counselling centre in the company, which addresses various issues in the organisation and takes opinion regarding improvement of the situation. Organisations plan, vision and strategies are communicated with the employees through Samsung Live and news letter. Online discussion forum is a platform provided by the organisation, which gives opportunity to the employees to communicate directly with the higher authority (samsung.com, 2015). Direct communication helps to resolve critical issues with less complication. This kind of communication improves the relationship between employees and the executives (Epstein, M. J., Buhovac, 2014). Fleming (2012) depicted that commitment of the employees towards organisation becomes stronger, which positively acts for the growth of the organisation. Relationship among the co-workers improves also through this method. The outcome of the discussion forum comes out in the following way in Samsung Company. Firstly, collective intelligence officers recruited by Samsung review the issues and opinion suggested by employees of each business division (Freundlieb, M., Teuteberg, 2013). The team makes a design of strategies to implement the suggestions given by employees in compliance with the business objectives. Employee survey report of 2014-15 shows that this company has adopted 31.6% of employee ideas in business strategy (samsung.com, 2015). Samsung emphasises to fulfil SMART targets for continuous improvement of organisation behaviour, employee benefits and for improvement of workplace environment. Its compliance program includes compliance management system and prevention of unlawful activities within or outside the organisation. In order to manage safety of workplace and product environment, the company has taken green management integration system (Maon et al., 2012). It can be said from the above analysis that problem solving approach and social accounting approach is better in Samsung compared to Apple. Engagement with social aspects and stakeholders is more acceptable than that of Apple Inc. Reflection of social reports on stated values- Social report of Samsung reflects that the company is passionate to create a sustainable and better future. Protection of environment and enabling social development are principle policies of CSR of this company. The vision of the company is to extend business beyond profit generation and maximisation of stakeholders value. The CSR report has three sections such as people, society and environment (samsung.com, 2015). Talent development is core value of the organisation. Continuous change in management process is considered for the survival of the business. Samsung follows some basic principles that are reflected in the CSR report, which are obeying laws and ethical standard of the operating country, respecting customers, shareholders and employees. Balance of eco system is basic criteria for sustainability of business in the competitive industry. The social report of Apple Inc is publishes as supplier report. The 2016 report depicts that the company takes initiatives to address the challenges faced in China in terms of bonded labour, employment of under aged labour and extending labour hour with less payment. The supplier report published by Apple reflects four sections such as accountability, labour and human rights, empowering workers and environmental safety issues (apple.com, 2016). The last section of the CSR report presents audit report. Empowerment of employees through promoting education, standard of living and protecting human rights are organisational goal of Apple Inc. The company wants to engage with industry partners, governments, NGOs in order to make supply chain stronger for the growth of the organisation. However, the original activities and controversies do not reflect true stated value written in the CSR report. The supplier responsibilities report states that the company does not support unethical activities, which violates regulations, social norms. The actual scenario is otherwise. Along with use of child labour, this technology firm has been also accused for violation of company rule and patent related issues. Further the CSR report shows that Apple Inc has decided to take plausible actions against the unsocial and unethical activities within organisation and its manufacturing units. After 2014-15, this company has failed mitigate child labour use in production process. As child labour is cheaper than adult labour, exploitation is easier. There is still a gap between the actual performance and stated value in the social report of Apple Inc. References apple.com (2016) Supplier Responsibility 2016 Progress Report. Retrieved 28 December 2016, from https://images.apple.com/supplier-responsibility/pdf/Apple_SR_2016_Progress_Report.pdf Chan, J., Pun, N., Selden, M. (2013). The politics of global production: Apple, Foxconn and China's new working class.New Technology, Work and Employment,28(2), 100-115. Cornelissen, J. (2014).Corporate communication: A guide to theory and practice. Sage. Duhigg, C., Barboza, D. (2012). In China, human costs are built into an iPad.New York Times,25. Epstein, M. J., Buhovac, A. R. (2014).Making sustainability work: Best practices in managing and measuring corporate social, environmental, and economic impacts. Berrett-Koehler Publishers. Fleming, P. (2012).The end of corporate social responsibility: Crisis and critique. Sage. Freundlieb, M., Teuteberg, F. (2013). Corporate social responsibility reporting-a transnational analysis of online corporate social responsibility reports by marketlisted companies: contents and their evolution.International Journal of Innovation and Sustainable Development,7(1), 1-26. Lee, J. (2014) Labor and Environment Issues Plague Apple for Third Year. Retrieved 28 December 2016, from https://www.triplepundit.com/2014/09/labor-environment-issues-plague-apple-third-year/ Maon, F., Kotler, P., Lindgreen, A., Vanhamme, J. (Eds.). (2012).A stakeholder approach to corporate social responsibility: Pressures, conflicts, and reconciliation. Gower Publishing, Ltd.. Myers, C. (2013). Corporate Social Responsibility in the consumer electronics industry: A case study of Apple Inc. berseder, M., Schlegelmilch, B. B., Murphy, P. E., Gruber, V. (2014). Consumers perceptions of corporate social responsibility: scale development and validation.Journal of Business Ethics,124(1), 101-115. samsung.com (2015) Sustainability report 2015. Retrieved 28 December 2016, from https://www.samsung.com/us/aboutsamsung/sustainability/sustainabilityreports/download/2015/SAMSUNG_SUSTAINABILITY_REPORT_2015_ENG.pdf Sullivan, M., Goh, A. (2016). Five Biggest Challenges Businesses Face When They Expand To China. Available from: https://www.chinatoday.com/china.topics/doing_business_china/five_biggest_challenges_businesses_face_when_they_expand_to-china.htm Torelli, C. J., Monga, A. B., Kaikati, A. M. (2012). Doing poorly by doing good: Corporate social responsibility and brand concepts.Journal of Consumer Research,38(5), 948-963. Wiggers, K. (2016) Apple and Samsung positively dominate smartphone profits worldwide. Retrieved 28 December 2016, from https://www.digitaltrends.com/mobile/apple-samsung-smartphone-market/ Zadek, S., Evans, R., Pruzan, P. (2013).Building corporate accountability: Emerging practice in social and ethical accounting and auditing. Routledge.